FAQ
Frequently Asked Questions
Everything you need to know before placing an order with Sunto Machinery.
Our factory is located in Zhengzhou, China — a major industrial hub in Central China with direct rail and sea logistics links to Africa, the Middle East, South America, and Southeast Asia.
- 30,000 m² production facility with CNC machining, welding, assembly, and testing workshops
- 20+ years of manufacturing experience in agricultural machinery
- Exported to 30+ countries including Nigeria, Kenya, Egypt, Saudi Arabia, UAE, Brazil, and Indonesia
- $9.6M+ annual export revenue with established distributor partnerships worldwide
- Factory audits and live video tours welcome any time
Yes. We provide full OEM and ODM services for distributors, brand owners, and large-scale farm projects:
- OEM — your brand logo, color scheme, and packaging on our existing machine models
- ODM — custom machine design based on your specs (power, capacity, attachments, local voltage, etc.)
- Custom manuals, labels, and marketing materials in your language
- Exclusive agency agreements available for specific countries or regions
- Low MOQ for OEM — typically 5-10 units depending on the model
Send us your brand guide or sample request, and our R&D team will provide drawings and a quote within 3-5 business days.
Our professional technical team is available 24/7 to help you select the right agricultural machinery for your specific needs. Just tell us your farm size, crop type, terrain, and budget, and we will recommend the best-fit model.
We provide free farm equipment solutions and custom drawings tailored to your operation, including:
- Power & capacity matching based on your daily workload
- Optional attachments for your specific crop or soil
- Layout drawings for feed processing lines and tractor fleet integration
We support flexible shipping terms to match your import experience and destination country:
- EXW — you arrange pickup from our Zhengzhou factory
- FOB — we deliver to any China port (Qingdao, Shanghai, Ningbo, Guangzhou)
- CIF — we handle freight to your destination port
- Pick up from local warehouse — for stocked machines in your region
- Door to Door — full delivery to your farm or warehouse
We can also provide CE, ISO9001, CO, Form E, Form F and other certificates required for customs clearance in your country.
We use a transparent 30% / 70% T/T payment structure designed to protect both sides:
- 30% deposit — confirms your order and starts production scheduling or container booking
- Production & QC — every unit goes through a strict pre-shipment quality inspection
- Pre-shipment video & report — we send you test-run video and inspection report for approval
- Factory visit welcome — you're invited to inspect machines in person at our Zhengzhou factory
- 70% balance — paid before shipment, after you confirm everything is correct
We back every machine with lifetime technical support — we don't disappear after delivery.
- 24/7 online technical team — video calls, remote guidance, installation walk-through
- VIP dedicated service group — one WeChat/WhatsApp group with your salesperson, technician, and QC engineer
- Lifetime spare parts supply — any part you need, we ship by DHL/FedEx within 48 hours
- Free replacement parts — covered under our 15-month warranty for quality-related issues
