FAQ

FAQ

Frequently Asked Questions

Everything you need to know before placing an order with Sunto Machinery.

Our factory is located in Zhengzhou, China — a major industrial hub in Central China with direct rail and sea logistics links to Africa, the Middle East, South America, and Southeast Asia.

  • 30,000 m² production facility with CNC machining, welding, assembly, and testing workshops
  • 20+ years of manufacturing experience in agricultural machinery
  • Exported to 30+ countries including Nigeria, Kenya, Egypt, Saudi Arabia, UAE, Brazil, and Indonesia
  • $9.6M+ annual export revenue with established distributor partnerships worldwide
  • Factory audits and live video tours welcome any time

Yes. We provide full OEM and ODM services for distributors, brand owners, and large-scale farm projects:

  • OEM — your brand logo, color scheme, and packaging on our existing machine models
  • ODM — custom machine design based on your specs (power, capacity, attachments, local voltage, etc.)
  • Custom manuals, labels, and marketing materials in your language
  • Exclusive agency agreements available for specific countries or regions
  • Low MOQ for OEM — typically 5-10 units depending on the model

Send us your brand guide or sample request, and our R&D team will provide drawings and a quote within 3-5 business days.

Our professional technical team is available 24/7 to help you select the right agricultural machinery for your specific needs. Just tell us your farm size, crop type, terrain, and budget, and we will recommend the best-fit model.

We provide free farm equipment solutions and custom drawings tailored to your operation, including:

  • Power & capacity matching based on your daily workload
  • Optional attachments for your specific crop or soil
  • Layout drawings for feed processing lines and tractor fleet integration

We support flexible shipping terms to match your import experience and destination country:

  • EXW — you arrange pickup from our Zhengzhou factory
  • FOB — we deliver to any China port (Qingdao, Shanghai, Ningbo, Guangzhou)
  • CIF — we handle freight to your destination port
  • Pick up from local warehouse — for stocked machines in your region
  • Door to Door — full delivery to your farm or warehouse

We can also provide CE, ISO9001, CO, Form E, Form F and other certificates required for customs clearance in your country.

We use a transparent 30% / 70% T/T payment structure designed to protect both sides:

  • 30% deposit — confirms your order and starts production scheduling or container booking
  • Production & QC — every unit goes through a strict pre-shipment quality inspection
  • Pre-shipment video & report — we send you test-run video and inspection report for approval
  • Factory visit welcome — you're invited to inspect machines in person at our Zhengzhou factory
  • 70% balance — paid before shipment, after you confirm everything is correct

We back every machine with lifetime technical support — we don't disappear after delivery.

  • 24/7 online technical team — video calls, remote guidance, installation walk-through
  • VIP dedicated service group — one WeChat/WhatsApp group with your salesperson, technician, and QC engineer
  • Lifetime spare parts supply — any part you need, we ship by DHL/FedEx within 48 hours
  • Free replacement parts — covered under our 15-month warranty for quality-related issues
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