FAQ \u2014 Agricultural Machinery Buying, Shipping & Support | Sunto Machinery<\/title>\r\n<meta name=\"description\" content=\"Frequently asked questions about Sunto agricultural machinery: factory size and export experience, OEM\/ODM customization, machine selection, shipping terms, payment, quality control and after-sales support.\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800;900&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n:root{\r\n --sp-primary:#d94948;\r\n --sp-dark:#011627;\r\n --sp-light:#f9f8f8;\r\n --sp-white:#ffffff;\r\n --sp-text:#2b3a47;\r\n --sp-muted:#5b6b78;\r\n --sp-radius:16px;\r\n --sp-maxw:1180px;\r\n}\r\n*{box-sizing:border-box;margin:0;padding:0}\r\nbody{font-family:'Montserrat',sans-serif;color:var(--sp-text);background:var(--sp-white);line-height:1.65;font-size:16px;-webkit-font-smoothing:antialiased}\r\nimg{max-width:100%;display:block}\r\n.sp-breadcrumb a,.sp-intro a,.sp-section a,.sp-cta 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p{opacity:.85;font-size:15px;margin-bottom:22px}\r\n.sp-cta .sp-btn{color:#fff !important}\r\n\r\n@media(max-width:900px){\r\n}\r\n@media(max-width:600px){\r\n .sp-intro{padding:40px 0 18px}\r\n .sp-cta{padding:32px 24px}\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n<nav class=\"sp-breadcrumb\" aria-label=\"Breadcrumb\">\r\n <div class=\"container\">\r\n <a href=\"https:\/\/suntomachinery.com\/\">Home<\/a><span>\/<\/span>FAQ\r\n <\/div>\r\n<\/nav>\r\n\r\n\r\n<section class=\"sp-intro\">\r\n <div class=\"container\">\r\n <span class=\"sp-badge\">Help Center<\/span>\r\n <h1>FAQ<\/h1>\r\n <p class=\"sp-sub\">Everything you need to know before placing an order with Sunto Machinery \u2014 from factory capability and customization to shipping, payment and after-sales support.<\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"sp-section\">\r\n <div class=\"container\">\r\n <div class=\"sp-faq-list sp-faq\">\r\n <details open>\r\n <summary>How big is your factory and what is your export experience?<\/summary>\r\n <div class=\"sp-ans\">Our factory is located in <strong>Zhengzhou, China<\/strong> \u2014 a major industrial hub in Central China with direct rail and sea logistics links to Africa, the Middle East, South America and Southeast Asia.\r\n <ul>\r\n <li><strong>30,000 m\u00b2 production facility<\/strong> with CNC machining, welding, assembly and testing workshops<\/li>\r\n <li><strong>20+ years of manufacturing experience<\/strong> in agricultural machinery<\/li>\r\n <li><strong>Exported to 30+ countries<\/strong> including Nigeria, Kenya, Egypt, Saudi Arabia, UAE, Brazil and Indonesia<\/li>\r\n <li><strong>$9.6M+ annual export revenue<\/strong> with established distributor partnerships worldwide<\/li>\r\n <li>Factory audits and live video tours welcome any time<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>Do you offer OEM and ODM customization services?<\/summary>\r\n <div class=\"sp-ans\">Yes. We provide full <strong>OEM<\/strong> and <strong>ODM<\/strong> services for distributors, brand owners and large-scale farm projects:\r\n <ul>\r\n <li><strong>OEM<\/strong> \u2014 your brand logo, color scheme and packaging on our existing machine models<\/li>\r\n <li><strong>ODM<\/strong> \u2014 custom machine design based on your specs (power, capacity, attachments, local voltage, etc.)<\/li>\r\n <li>Custom manuals, labels and marketing materials in your language<\/li>\r\n <li>Exclusive agency agreements available for specific countries or regions<\/li>\r\n <li>Low MOQ for OEM \u2014 typically 5\u201310 units depending on the model<\/li>\r\n <\/ul>\r\n Send us your brand guide or sample request, and our R&D team will provide drawings and a quote within 3\u20135 business days.\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>How do I choose the right machine model for my farm?<\/summary>\r\n <div class=\"sp-ans\">Our professional technical team is available <strong>24\/7<\/strong> to help you select the right agricultural machinery for your specific needs. Just tell us your farm size, crop type, terrain and budget, and we will recommend the best-fit model. We provide <strong>free farm equipment solutions<\/strong> and <strong>custom drawings<\/strong> tailored to your operation, including:\r\n <ul>\r\n <li>Power & capacity matching based on your daily workload<\/li>\r\n <li>Optional attachments for your specific crop or soil<\/li>\r\n <li>Layout drawings for feed processing lines and tractor fleet integration<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>What shipping terms and certifications do you offer?<\/summary>\r\n <div class=\"sp-ans\">We support flexible shipping terms to match your import experience and destination country:\r\n <ul>\r\n <li><strong>EXW<\/strong> \u2014 you arrange pickup from our Zhengzhou factory<\/li>\r\n <li><strong>FOB<\/strong> \u2014 we deliver to any China port (Qingdao, Shanghai, Ningbo, Guangzhou)<\/li>\r\n <li><strong>CIF<\/strong> \u2014 we handle freight to your destination port<\/li>\r\n <li><strong>Pick up from local warehouse<\/strong> \u2014 for stocked machines in your region<\/li>\r\n <li><strong>Door to Door<\/strong> \u2014 full delivery to your farm or warehouse<\/li>\r\n <\/ul>\r\n We can also provide <strong>CE, ISO9001, CO, Form E, Form F<\/strong> and other certificates required for customs clearance in your country.\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>What are your payment terms and quality control process?<\/summary>\r\n <div class=\"sp-ans\">We use a transparent <strong>30% \/ 70% T\/T<\/strong> payment structure designed to protect both sides:\r\n <ul>\r\n <li><strong>30% deposit<\/strong> \u2014 confirms your order and starts production scheduling or container booking<\/li>\r\n <li><strong>Production & QC<\/strong> \u2014 every unit goes through a strict pre-shipment quality inspection<\/li>\r\n <li><strong>Pre-shipment video & report<\/strong> \u2014 we send you test-run video and inspection report for approval<\/li>\r\n <li><strong>Factory visit welcome<\/strong> \u2014 you're invited to inspect machines in person at our Zhengzhou factory<\/li>\r\n <li><strong>70% balance<\/strong> \u2014 paid before shipment, after you confirm everything is correct<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>What after-sales support do you provide after delivery?<\/summary>\r\n <div class=\"sp-ans\">We back every machine with <strong>lifetime technical support<\/strong> \u2014 we don't disappear after delivery.\r\n <ul>\r\n <li><strong>24\/7 online technical team<\/strong> \u2014 video calls, remote guidance, installation walk-through<\/li>\r\n <li><strong>VIP dedicated service group<\/strong> \u2014 one WeChat\/WhatsApp group with your salesperson, technician and QC engineer<\/li>\r\n <li><strong>Lifetime spare parts supply<\/strong> \u2014 any part you need, we ship by DHL\/FedEx within 48 hours<\/li>\r\n <li><strong>Free replacement parts<\/strong> \u2014 covered under our 15-month warranty for quality-related issues<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"sp-section sp-gallery-section\">\r\n <div class=\"container\">\r\n <h2 class=\"sp-h2\" style=\"text-align:center\">Face-to-Face Cooperation With Global Partners<\/h2>\r\n <p class=\"sp-h2-sub\" style=\"text-align:center;max-width:760px;margin-left:auto;margin-right:auto\">From trade shows to customer site visits, we meet our partners in person and build trust that lasts beyond the deal.<\/p>\r\n <div class=\"sp-carousel\" id=\"faceCarousel\">\r\n <button class=\"sp-carousel-btn sp-carousel-prev\" aria-label=\"Previous slide\"><svg viewBox=\"0 0 24 24\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg><\/button>\r\n <div class=\"sp-carousel-view\">\r\n <div class=\"sp-carousel-track\">\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-egypt-trade-show-meeting-client.jpg\" alt=\"Sunto Machinery at Egypt trade show meeting a client\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Egypt Trade Show<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-canton-fair-team-booth.jpg\" alt=\"Sunto Machinery team at Canton Fair booth\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Canton Fair Booth<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-ceo-ccpit-speech-export-forum.jpg\" alt=\"Sunto Machinery CEO speech at CCPIT Export Forum\" title=\"FAQ\"><span class=\"sp-gallery-tag\">CCPIT Export Forum<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-visit-client-office-central-asia.jpg\" alt=\"Sunto Machinery visit to client office in Central Asia\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Client Visit \u2014 Central Asia<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-expo-demonstrating-products-buyers.jpg\" alt=\"Sunto Machinery demonstrating products to buyers at expo\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Product Demonstration<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-arab-customers-trade-show-visit.jpg.jpg\" alt=\"Arab customers visiting Sunto Machinery at trade show\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Arab Customers Visit<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-egypt-local-market-dealer-visit.jpg.jpg\" alt=\"Sunto Machinery Egypt local market dealer visit\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Egypt Local Market Visit<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-business-negotiation-african-client.jpg\" alt=\"Sunto Machinery business negotiation with African client\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Business Negotiation \u2014 Africa<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-canton-fair-selfie-international-friends.jpg\" alt=\"Sunto Machinery team selfie with international friends at Canton Fair\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Canton Fair \u2014 Friends<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-expo-visitors-safety-helmets-equipment.jpg.jpg\" alt=\"Expo visitors with safety helmets viewing Sunto equipment\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Expo Equipment Tour<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-team-group-photo-trade-show-banner.jpg.jpg\" alt=\"Sunto Machinery team group photo at trade show banner\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Team Photo at Trade Show<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-expo-business-networking-government-delegation.jpg.jpg\" alt=\"Sunto Machinery expo business networking with government delegation\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Government Delegation<\/span><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <button class=\"sp-carousel-btn sp-carousel-next\" aria-label=\"Next slide\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 18l6-6-6-6\"\/><\/svg><\/button>\r\n <div class=\"sp-carousel-dots\"><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n var carousel = document.getElementById('faceCarousel');\r\n var track = carousel.querySelector('.sp-carousel-track');\r\n var slides = carousel.querySelectorAll('.sp-carousel-slide');\r\n var prevBtn = carousel.querySelector('.sp-carousel-prev');\r\n var nextBtn = carousel.querySelector('.sp-carousel-next');\r\n var dotsContainer = carousel.querySelector('.sp-carousel-dots');\r\n var current = 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class=\"container\">\r\n <div class=\"sp-cta\">\r\n <h2>Didn't find your answer?<\/h2>\r\n <p>Send us your question and our team will reply within 24 hours with specs and pricing.<\/p>\r\n <a href=\"https:\/\/suntomachinery.com\/contact\" class=\"sp-btn\">Contact Us<\/a>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\":\"https:\/\/schema.org\",\r\n \"@type\":\"Organization\",\r\n \"name\":\"Sunto Machinery\",\r\n \"url\":\"https:\/\/suntomachinery.com\/\",\r\n \"logo\":\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery1.png\",\r\n \"description\":\"Factory-direct agricultural machinery manufacturer and exporter based in Zhengzhou, China.\",\r\n \"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Zhengzhou\",\"addressCountry\":\"CN\"}\r\n}\r\n<\/script>\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\":\"https:\/\/schema.org\",\r\n \"@type\":\"BreadcrumbList\",\r\n 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We operate a 30,000 m2 production facility with 20+ years of manufacturing experience, have exported to 30+ countries, and generate $9.6M+ annual export revenue. Factory audits and live video tours are welcome.\"}},\r\n {\"@type\":\"Question\",\"name\":\"Do you offer OEM and ODM customization services?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We provide full OEM and ODM services for distributors and brand owners: OEM applies your logo and packaging to existing models; ODM builds custom designs from your specs. Low MOQ for OEM is typically 5-10 units. R&D provides drawings and a quote within 3-5 business days.\"}},\r\n {\"@type\":\"Question\",\"name\":\"How do I choose the right machine model for my farm?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our technical team is available 24\/7. Tell us your farm size, crop type, terrain and budget, and we recommend the best-fit model with free solutions and custom drawings including power matching, optional attachments and layout plans.\"}},\r\n {\"@type\":\"Question\",\"name\":\"What shipping terms and certifications do you offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"EXW, FOB, CIF, pick up from local warehouse, and Door to Door. We provide CE, ISO9001, CO, Form E, Form F and other certificates required for customs clearance.\"}},\r\n {\"@type\":\"Question\",\"name\":\"What are your payment terms and quality control process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"30% \/ 70% T\/T. The 30% deposit starts production; every unit goes through pre-shipment inspection with a test-run video and report; factory visits are welcome; the 70% balance is paid before shipment.\"}},\r\n {\"@type\":\"Question\",\"name\":\"What after-sales support do you provide after delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Lifetime technical support: 24\/7 online technical team, a VIP dedicated service group, lifetime spare parts supply via DHL\/FedEx within 48h, and free replacement parts under a 15-month warranty.\"}}\r\n ]\r\n}\r\n<\/script>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ \u2014 Agricultural Machinery Buying, Shipping & Support | Sunto Machinery Home\/FAQ Help Center FAQ Everything you need to know before placing an order with Sunto Machinery \u2014 from factory capability and customization to shipping, payment and after-sales support. How big is your factory and what is your export experience? Our factory is located in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5000","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"zjl3232054925@gmail.com","author_link":"https:\/\/suntomachinery.com\/es\/author\/zjl3232054925gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"FAQ \u2014 Agricultural Machinery Buying, Shipping & Support | Sunto Machinery Home\/FAQ Help Center FAQ Everything you need to know before placing an order with Sunto Machinery \u2014 from factory capability and customization to shipping, payment and after-sales support. How big is your factory and what is your export experience? 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p{opacity:.85;font-size:15px;margin-bottom:22px}\r\n.sp-cta .sp-btn{color:#fff !important}\r\n\r\n@media(max-width:900px){\r\n}\r\n@media(max-width:600px){\r\n .sp-intro{padding:40px 0 18px}\r\n .sp-cta{padding:32px 24px}\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n<nav class=\"sp-breadcrumb\" aria-label=\"Breadcrumb\">\r\n <div class=\"container\">\r\n <a href=\"https:\/\/suntomachinery.com\/\">Home<\/a><span>\/<\/span>FAQ\r\n <\/div>\r\n<\/nav>\r\n\r\n\r\n<section class=\"sp-intro\">\r\n <div class=\"container\">\r\n <span class=\"sp-badge\">Help Center<\/span>\r\n <h1>FAQ<\/h1>\r\n <p class=\"sp-sub\">Everything you need to know before placing an order with Sunto Machinery \u2014 from factory capability and customization to shipping, payment and after-sales support.<\/p>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"sp-section\">\r\n <div class=\"container\">\r\n <div class=\"sp-faq-list sp-faq\">\r\n <details open>\r\n <summary>How big is your factory and what is your export experience?<\/summary>\r\n <div class=\"sp-ans\">Our factory is located in <strong>Zhengzhou, China<\/strong> \u2014 a major industrial hub in Central China with direct rail and sea logistics links to Africa, the Middle East, South America and Southeast Asia.\r\n <ul>\r\n <li><strong>30,000 m\u00b2 production facility<\/strong> with CNC machining, welding, assembly and testing workshops<\/li>\r\n <li><strong>20+ years of manufacturing experience<\/strong> in agricultural machinery<\/li>\r\n <li><strong>Exported to 30+ countries<\/strong> including Nigeria, Kenya, Egypt, Saudi Arabia, UAE, Brazil and Indonesia<\/li>\r\n <li><strong>$9.6M+ annual export revenue<\/strong> with established distributor partnerships worldwide<\/li>\r\n <li>Factory audits and live video tours welcome any time<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>Do you offer OEM and ODM customization services?<\/summary>\r\n <div class=\"sp-ans\">Yes. We provide full <strong>OEM<\/strong> and <strong>ODM<\/strong> services for distributors, brand owners and large-scale farm projects:\r\n <ul>\r\n <li><strong>OEM<\/strong> \u2014 your brand logo, color scheme and packaging on our existing machine models<\/li>\r\n <li><strong>ODM<\/strong> \u2014 custom machine design based on your specs (power, capacity, attachments, local voltage, etc.)<\/li>\r\n <li>Custom manuals, labels and marketing materials in your language<\/li>\r\n <li>Exclusive agency agreements available for specific countries or regions<\/li>\r\n <li>Low MOQ for OEM \u2014 typically 5\u201310 units depending on the model<\/li>\r\n <\/ul>\r\n Send us your brand guide or sample request, and our R&D team will provide drawings and a quote within 3\u20135 business days.\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>How do I choose the right machine model for my farm?<\/summary>\r\n <div class=\"sp-ans\">Our professional technical team is available <strong>24\/7<\/strong> to help you select the right agricultural machinery for your specific needs. Just tell us your farm size, crop type, terrain and budget, and we will recommend the best-fit model. We provide <strong>free farm equipment solutions<\/strong> and <strong>custom drawings<\/strong> tailored to your operation, including:\r\n <ul>\r\n <li>Power & capacity matching based on your daily workload<\/li>\r\n <li>Optional attachments for your specific crop or soil<\/li>\r\n <li>Layout drawings for feed processing lines and tractor fleet integration<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>What shipping terms and certifications do you offer?<\/summary>\r\n <div class=\"sp-ans\">We support flexible shipping terms to match your import experience and destination country:\r\n <ul>\r\n <li><strong>EXW<\/strong> \u2014 you arrange pickup from our Zhengzhou factory<\/li>\r\n <li><strong>FOB<\/strong> \u2014 we deliver to any China port (Qingdao, Shanghai, Ningbo, Guangzhou)<\/li>\r\n <li><strong>CIF<\/strong> \u2014 we handle freight to your destination port<\/li>\r\n <li><strong>Pick up from local warehouse<\/strong> \u2014 for stocked machines in your region<\/li>\r\n <li><strong>Door to Door<\/strong> \u2014 full delivery to your farm or warehouse<\/li>\r\n <\/ul>\r\n We can also provide <strong>CE, ISO9001, CO, Form E, Form F<\/strong> and other certificates required for customs clearance in your country.\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>What are your payment terms and quality control process?<\/summary>\r\n <div class=\"sp-ans\">We use a transparent <strong>30% \/ 70% T\/T<\/strong> payment structure designed to protect both sides:\r\n <ul>\r\n <li><strong>30% deposit<\/strong> \u2014 confirms your order and starts production scheduling or container booking<\/li>\r\n <li><strong>Production & QC<\/strong> \u2014 every unit goes through a strict pre-shipment quality inspection<\/li>\r\n <li><strong>Pre-shipment video & report<\/strong> \u2014 we send you test-run video and inspection report for approval<\/li>\r\n <li><strong>Factory visit welcome<\/strong> \u2014 you're invited to inspect machines in person at our Zhengzhou factory<\/li>\r\n <li><strong>70% balance<\/strong> \u2014 paid before shipment, after you confirm everything is correct<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>What after-sales support do you provide after delivery?<\/summary>\r\n <div class=\"sp-ans\">We back every machine with <strong>lifetime technical support<\/strong> \u2014 we don't disappear after delivery.\r\n <ul>\r\n <li><strong>24\/7 online technical team<\/strong> \u2014 video calls, remote guidance, installation walk-through<\/li>\r\n <li><strong>VIP dedicated service group<\/strong> \u2014 one WeChat\/WhatsApp group with your salesperson, technician and QC engineer<\/li>\r\n <li><strong>Lifetime spare parts supply<\/strong> \u2014 any part you need, we ship by DHL\/FedEx within 48 hours<\/li>\r\n <li><strong>Free replacement parts<\/strong> \u2014 covered under our 15-month warranty for quality-related issues<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/details>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"sp-section sp-gallery-section\">\r\n <div class=\"container\">\r\n <h2 class=\"sp-h2\" style=\"text-align:center\">Face-to-Face Cooperation With Global Partners<\/h2>\r\n <p class=\"sp-h2-sub\" style=\"text-align:center;max-width:760px;margin-left:auto;margin-right:auto\">From trade shows to customer site visits, we meet our partners in person and build trust that lasts beyond the deal.<\/p>\r\n <div class=\"sp-carousel\" id=\"faceCarousel\">\r\n <button class=\"sp-carousel-btn sp-carousel-prev\" aria-label=\"Previous slide\"><svg viewBox=\"0 0 24 24\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg><\/button>\r\n <div class=\"sp-carousel-view\">\r\n <div class=\"sp-carousel-track\">\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-egypt-trade-show-meeting-client.jpg\" alt=\"Sunto Machinery at Egypt trade show meeting a client\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Egypt Trade Show<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-canton-fair-team-booth.jpg\" alt=\"Sunto Machinery team at Canton Fair booth\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Canton Fair Booth<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-ceo-ccpit-speech-export-forum.jpg\" alt=\"Sunto Machinery CEO speech at CCPIT Export Forum\" title=\"FAQ\"><span class=\"sp-gallery-tag\">CCPIT Export Forum<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-visit-client-office-central-asia.jpg\" alt=\"Sunto Machinery visit to client office in Central Asia\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Client Visit \u2014 Central Asia<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-expo-demonstrating-products-buyers.jpg\" alt=\"Sunto Machinery demonstrating products to buyers at expo\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Product Demonstration<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-arab-customers-trade-show-visit.jpg.jpg\" alt=\"Arab customers visiting Sunto Machinery at trade show\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Arab Customers Visit<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-egypt-local-market-dealer-visit.jpg.jpg\" alt=\"Sunto Machinery Egypt local market dealer visit\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Egypt Local Market Visit<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-business-negotiation-african-client.jpg\" alt=\"Sunto Machinery business negotiation with African client\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Business Negotiation \u2014 Africa<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-canton-fair-selfie-international-friends.jpg\" alt=\"Sunto Machinery team selfie with international friends at Canton Fair\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Canton Fair \u2014 Friends<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-expo-visitors-safety-helmets-equipment.jpg.jpg\" alt=\"Expo visitors with safety helmets viewing Sunto equipment\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Expo Equipment Tour<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-team-group-photo-trade-show-banner.jpg.jpg\" alt=\"Sunto Machinery team group photo at trade show banner\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Team Photo at Trade Show<\/span><\/div><\/div>\r\n <div class=\"sp-carousel-slide\"><div class=\"sp-gallery-item\"><img decoding=\"async\" src=\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery-expo-business-networking-government-delegation.jpg.jpg\" alt=\"Sunto Machinery expo business networking with government delegation\" title=\"FAQ\"><span class=\"sp-gallery-tag\">Government Delegation<\/span><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <button class=\"sp-carousel-btn sp-carousel-next\" aria-label=\"Next slide\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 18l6-6-6-6\"\/><\/svg><\/button>\r\n <div class=\"sp-carousel-dots\"><\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n var carousel = document.getElementById('faceCarousel');\r\n var track = carousel.querySelector('.sp-carousel-track');\r\n var slides = carousel.querySelectorAll('.sp-carousel-slide');\r\n var prevBtn = carousel.querySelector('.sp-carousel-prev');\r\n var nextBtn = carousel.querySelector('.sp-carousel-next');\r\n var dotsContainer = carousel.querySelector('.sp-carousel-dots');\r\n var current = 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class=\"container\">\r\n <div class=\"sp-cta\">\r\n <h2>Didn't find your answer?<\/h2>\r\n <p>Send us your question and our team will reply within 24 hours with specs and pricing.<\/p>\r\n <a href=\"https:\/\/suntomachinery.com\/contact\" class=\"sp-btn\">Contact Us<\/a>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\":\"https:\/\/schema.org\",\r\n \"@type\":\"Organization\",\r\n \"name\":\"Sunto Machinery\",\r\n \"url\":\"https:\/\/suntomachinery.com\/\",\r\n \"logo\":\"https:\/\/suntomachinery.com\/wp-content\/uploads\/2026\/07\/sunto-machinery1.png\",\r\n \"description\":\"Factory-direct agricultural machinery manufacturer and exporter based in Zhengzhou, China.\",\r\n \"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Zhengzhou\",\"addressCountry\":\"CN\"}\r\n}\r\n<\/script>\r\n<script type=\"application\/ld+json\">\r\n{\r\n \"@context\":\"https:\/\/schema.org\",\r\n \"@type\":\"BreadcrumbList\",\r\n 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We operate a 30,000 m2 production facility with 20+ years of manufacturing experience, have exported to 30+ countries, and generate $9.6M+ annual export revenue. Factory audits and live video tours are welcome.\"}},\r\n {\"@type\":\"Question\",\"name\":\"Do you offer OEM and ODM customization services?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We provide full OEM and ODM services for distributors and brand owners: OEM applies your logo and packaging to existing models; ODM builds custom designs from your specs. Low MOQ for OEM is typically 5-10 units. R&D provides drawings and a quote within 3-5 business days.\"}},\r\n {\"@type\":\"Question\",\"name\":\"How do I choose the right machine model for my farm?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our technical team is available 24\/7. Tell us your farm size, crop type, terrain and budget, and we recommend the best-fit model with free solutions and custom drawings including power matching, optional attachments and layout plans.\"}},\r\n {\"@type\":\"Question\",\"name\":\"What shipping terms and certifications do you offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"EXW, FOB, CIF, pick up from local warehouse, and Door to Door. We provide CE, ISO9001, CO, Form E, Form F and other certificates required for customs clearance.\"}},\r\n {\"@type\":\"Question\",\"name\":\"What are your payment terms and quality control process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"30% \/ 70% T\/T. The 30% deposit starts production; every unit goes through pre-shipment inspection with a test-run video and report; factory visits are welcome; the 70% balance is paid before shipment.\"}},\r\n {\"@type\":\"Question\",\"name\":\"What after-sales support do you provide after delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Lifetime technical support: 24\/7 online technical team, a VIP dedicated service group, lifetime spare parts supply via DHL\/FedEx within 48h, and free replacement parts under a 15-month warranty.\"}}\r\n ]\r\n}\r\n<\/script>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ \u2014 Agricultural Machinery Buying, Shipping & Support | Sunto Machinery Home\/FAQ Help Center FAQ Everything you need to know before placing an order with Sunto Machinery \u2014 from factory capability and customization to shipping, payment and after-sales support. How big is your factory and what is your export experience? Our factory is located in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5000","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"zjl3232054925@gmail.com","author_link":"https:\/\/suntomachinery.com\/es\/author\/zjl3232054925gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"FAQ \u2014 Agricultural Machinery Buying, Shipping & Support | Sunto Machinery Home\/FAQ Help Center FAQ Everything you need to know before placing an order with Sunto Machinery \u2014 from factory capability and customization to shipping, payment and after-sales support. How big is your factory and what is your export experience? Our factory is located in…","_links":{"self":[{"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/pages\/5000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/comments?post=5000"}],"version-history":[{"count":21,"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/pages\/5000\/revisions"}],"predecessor-version":[{"id":5525,"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/pages\/5000\/revisions\/5525"}],"wp:attachment":[{"href":"https:\/\/suntomachinery.com\/es\/wp-json\/wp\/v2\/media?parent=5000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}